LEGAL
Privacy Policy
Last updated 2nd July 2026
LEGAL
Your privacy is important to us. It is Impactful People Limited's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.impactfulpeople.co.uk/, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and contact details), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
1. Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services, programmes, and communications.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
2. Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
3. Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Device Type
Operating system
Geo-location data
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
4. Personal Information
We may ask for personal information, for example, when you submit a form to us, when you subscribe to our newsletter, or when you contact us directly, which may include one or more of the following:
Name
Email address
Job title
Organisation / Company name
Programme participation data
Assessment responses
Feedback and survey responses
Billing and invoicing information
5. Collection and Use of Information
We may collect personal information from you when you do any of the following on our website
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, contact forms, or similar technologies
When you mention or tag us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
To provide you with our platform's core features and services
To contact and communicate with you
For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
For internal record-keeping and administrative purposes
To comply with our legal obligations and resolve any disputes that we may have
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources to improve our site and your overall user experience.
6. Security of your personal information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any secure password and ensuring the security of your own login credentials and account access links within the bounds of our services.
7. How long we keep your personal information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open, as well as for our own records so we may effectively address similar enquiries in the future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
8. Children's Privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
9. Disclosure of personal information to third parties
We may disclose personal information to third-party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, hosting and server providers, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators.
Third parties we currently use include:
Tally (for intake forms, assessments, and surveys)
Xero (for invoicing and billing)
Systeme (for website hosting, platform core features, and delivering programmes)
Fathom & Google (for permitted meeting recordings and transcriptions)
10. Use of Artificial Intelligence (AI) and Transcription Tools
We use selective AI-powered tools to optimize our administration, session planning, and client support workflows:
Meeting Transcription & Summary: We utilise Fathom and Google Gemini Transcripts to record, transcribe, and summarise 1:1 strategy calls and operational meetings. We explicitly request your verbal or written permission before activating these tools on any live call.
Administration & Planning: We use large language models (such as Claude and Gemini) for drafting proposals, analysing general aggregated feedback trends, and planning session frameworks.
Data Minimisation: We strictly enforce a data-minimisation policy. No direct personal identifying information (PII) or confidential client breakthroughs are uploaded into external AI models for content generation or administrative planning.
11. Your rights and controlling your personal information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us directly and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing. You also have the right to contact a regulatory body or data protection authority (such as the Information Commissioner’s Office in the UK) in relation to your complaint.
Opt out of communications: You may opt out of receiving communications from us, including marketing messages, at any time by using the "unsubscribe" link included in any marketing email we send you, or by contacting us directly.
12. Business transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy.
13. Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
14. Changes to this policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
15. Additional disclosures for UK and European GDPR Compliance
Data controller/data processor
The GDPR distinguishes between organisations that process personal information for their own purposes (known as "data controllers") and organisations that process personal information on behalf of other organisations (known as "data processors"). We, Impactful People Limited, are a Data Controller with respect to the personal information you provide to us.
Legal bases for processing your personal information
We will only collect and use your personal information when we have a legal right to do so. Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent from you: Where you give us explicit consent to collect and use your personal information for a specific purpose (such as subscribing to a newsletter). You may withdraw your consent at any time.
Performance of a contract or transaction: Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to entering into a contract (such as a coaching or programme proposal).
Our legitimate interests: Where we assess it is necessary for our legitimate interests, such as to provide, operate, improve, and communicate our services, as long as those interests do not override your fundamental rights.
Compliance with the law: In some cases, we may have a legal obligation to use or keep your personal information.
International Transfers Outside of the UK/EEA
We will ensure that any transfer of personal information from the UK or European Economic Area (EEA) to countries outside these zones will be protected by appropriate safeguards, for example by using standard contractual clauses approved by the European Commission or UK authorities.
Your Data Subject Rights
Under applicable UK and EU data laws, you have specific rights regarding your data:
Restrict: You have the right to request that we restrict processing under specific circumstances (e.g., if you dispute data accuracy).
Objecting to processing: You have the right to object to processing that is based on our legitimate interests.
Data portability: You have the right to request a copy of the personal data you provided to us in a clean, machine-readable format.
Deletion: You have the right to request that we delete the personal information we hold about you ("right to be forgotten"). If you request deletion, we will complete this within 30 days of verification, subject to any legally mandated exceptions.
16. Contact Information
For any questions or concerns regarding our Privacy Policy or your data, you may contact:
Claire Lowry-Hubball, Impactful People Limited
